Support
If something goes wrong, we are here.
Something isn't working as it should? Send us an email. We check whether there is an error in the system and fix it as quickly as we can.
How it works
For operators of campsites, motorhome pitches, holiday homes and holiday apartments.
- 1
You write to us
One email is enough. Tell us briefly what is not working. The button “Report a problem” opens a template.
- 2
We check it
We read every message ourselves and check whether there is an error in the system.
- 3
We fix it and get back to you
If there is an error in the system, we fix it as quickly as we can. You hear from us with the result.
Or write directly to: info@keepitsimplebooking.com
So we can help you quickly, please tell us:
- the address of your system or the name of your business
- what you were doing, step by step
- what happened, for example an error message copied word for word
- what you expected instead
- when it happened (date and time)
- which device and browser you use
- a screenshot, ideally without names or details of your guests
Good to know
- We help in writing, by email. We do not offer phone or video calls.
- Please do not send passwords or payment card details by email.
- We cannot promise use that is always uninterrupted and free of errors. What applies is set out in our terms: Terms, section “Availability”
- Not part of this help: individual advice by phone and maintaining data for your business. You set up your system yourself.
Want to look yourself first?
Many questions are answered in the short videos of the guide. In your admin area, the guided tours show you where to find things.
Short answers
What do I write if something doesn't work?
Write what you did, what happened and what you expected. Give the address of your system and the time, and attach a screenshot. The button “Report a problem” opens a template for this.
What happens after I write?
We read your message ourselves and check whether there is an error in the system. If there is, we fix it as quickly as we can. We get back to you with the result. We do not name a fixed time, because every case is different.
I have a question about setting up, not an error. What now?
Look first at the video guide and at the guided tours in your admin area. If that doesn't help, send us an email with your question. We answer in writing.
My guest reports a problem. What do I do?
Ask your guest to write you briefly what they did and what they saw, ideally with a screenshot. Pass it on to us together with the address of your system. Our help is for you as the operator, not for your guests.